These terms explain what happens when a property-damage request starts online: intake is reviewed, inspection fit is confirmed, work requires authorization, and insurance decisions stay with the carrier.
A form, CTA, or phone request opens intake review. It gives NovaPro the facts needed to respond, but it does not replace inspection or written authorization.
Policy coverage
Payment or reimbursement
Whether work can start without authorization
The practical order matters: inspect the property, confirm fit, get the right authorization, then organize the restoration record around observed conditions.
Property review
Property access, safety concerns, timing, visible conditions, and operational availability need to be reviewed before restoration work is accepted.
Written authorization
Mitigation, contents movement, demo, drying, reconstruction planning, or other work depends on written authorization and any service agreement or notice required for the work involved.
Restoration record
Contact details, property information, photos, request context, estimates, invoices, and scope notes may be used to document observed conditions and authorized restoration materials.
Service information on this site is general restoration information until a specific property is inspected and written authorization or a service agreement applies.
NovaPro documents observed property damage and restoration scope. Policy interpretation, coverage decisions, payment decisions, and reimbursement outcomes remain with the insurance carrier.
Sewage cleanup, commercial drying, reconstruction, and other specialty work are available by inspection and subject to authorization and applicable legal requirements.
Use the emergency intake form for property-damage requests. Include the address or ZIP, damage type, date of loss, urgency, and any insurance details available.
Request Emergency Help