Photo log
Affected rooms, source area, visible materials, contents, and temporary protection before conditions change.
Restoration services routed by the condition at the property
NovaPro handles water, fire, smoke, mold, emergency mitigation, board-up and tarping, contents, demo, drying equipment, and reconstruction planning with documentation organized for carrier review after authorization.
If the damage is active, route it before reading categories
Service labels matter after the property is stable. The first decision is whether NovaPro needs to help stop further damage, document the condition, or separate contents and repair planning.
Water is spreading, smoke is active, or an opening is exposedCurrent field signalEmergency mitigation firstCall before browsing service pages. The intake can follow with address, rooms, access, photos, and carrier details.Request Emergency HelpSoot, odor, visible growth, wet materials, or drying questionsCurrent field signalDocument the observed conditionUse the service detail pages to understand what should be photographed and separated before cleanup changes the scene.Start Documentation RequestContents need movement or finishes were removedCurrent field signalKeep contents, mitigation, and repair planning separateOpen a file that separates personal property, drying/demo, and reconstruction planning after inspection and authorization.Start Documentation Request
Service paths by field condition
The right service page depends on the first observed condition, not a generic category menu. Start with what is happening at the property, then preserve the documentation before mitigation, cleanup, contents movement, or repairs begin.
Insurance role boundary
NovaPro documents damage and restoration scope. Coverage decisions remain with the carrier, and specialty services are handled only by inspection.
Stop active damage
Use these paths when water, openings, weather exposure, or unstable conditions need immediate mitigation and documentation.
- Call when
- Water spreading, roof/window openings, exposed interiors, or unstable conditions.
- What NovaPro checks
- First-call notes, source timing, safety/access notes, before-work photos, and readings when applicable.
- What gets documented
- Stabilize the property and preserve the condition record before cleanup changes the scene.
Emergency MitigationCall whenWater, fire, smoke, storm, or impact damage needs immediate stabilization.What NovaPro checksEmergency intake notes and observed damage categoryDetailsWater Damage RestorationCall whenWater is still moving, standing, or spreading into new rooms.What NovaPro checksSource and timing notes for the reported water eventDetailsBoard-Up & Roof TarpingCall whenA fire, storm, impact, or break-in leaves windows, doors, roof, or exterior areas exposed.What NovaPro checksPhotos of openings before and after temporary protectionDetails
Document contamination, smoke, or material impact
Use these paths when the visible damage may have moved into adjacent rooms, surfaces, contents, or hidden materials.
- Call when
- Soot, odor, visible growth, wet materials, demolition needs, or drying equipment questions.
- What NovaPro checks
- Room-by-room photos, affected materials, migration notes, equipment plan, and containment or demo rationale.
- What gets documented
- Separate observed conditions from cleanup, drying, specialty inspection, and repair recommendations.
Fire Damage RestorationCall whenFire, smoke, or suppression water has affected more than the obvious burn area.What NovaPro checksPhotos of fire source area, smoke migration, and suppression-water impactsDetailsSmoke Damage CleanupCall whenSoot is visible on ceilings, walls, cabinets, trim, or HVAC returns.What NovaPro checksSmoke source and migration notesDetailsMold RemediationCall whenVisible growth appears after a leak, flood, roof intrusion, or delayed drying.What NovaPro checksObserved moisture source and affected material notesDetailsDemo & Drying EquipmentCall whenWet building materials may be trapping moisture behind drywall, flooring, cabinets, or insulation.What NovaPro checksMoisture readings and affected material listCommercial drying is available by inspection and depends on building conditions, access, and scope.Details
Protect contents and plan the rebuild
Use these paths after the emergency is controlled and the file needs room-by-room contents or reconstruction planning.
- Call when
- Contents need movement, rooms need access, finishes were removed, or rebuild scope needs definition.
- What NovaPro checks
- Contents photos, inventory notes, material-removal history, room repair notes, and authorization status.
- What gets documented
- Keep contents, mitigation, demo, drying, and repair planning in separate documentation lanes.
Pack-Out & ContentsCall whenFurniture, clothing, electronics, documents, or stored items were affected by water, smoke, fire, or mold conditions.What NovaPro checksAffected-room photos before contents are movedDetailsReconstruction Planning & Repair Scope ReviewCall whenMitigation is complete or nearly complete and damaged finishes need repair planning.What NovaPro checksRepair scope tied to documented mitigation and affected materialsRepair work is subject to inspection, written authorization, and applicable legal requirements.Details
Not sure which service page fits the loss?
Start with the emergency intake. NovaPro can route the request by damage type, affected rooms, urgency, insurance details, and what needs to be documented before cleanup or repairs begin.
What every service page is built to prove
NovaPro avoids generic cleanup promises. Each service path points back to the same job file: observed conditions, authorized work, and organized documentation.
Readings and condition notes
Moisture readings, smoke/soot observations, drying equipment, access, and stabilization actions.
Scope separation
Mitigation, contents, demo, drying, specialty inspection, and repair planning kept in separate lanes.
Carrier package
Estimate, invoice, photos, readings, and scope notes organized for carrier review after authorization.
Need emergency restoration help?
Start with a call or send the short intake form. NovaPro will help qualify the loss, schedule inspection, and organize documentation for carrier review.