Emergency restoration intake and dispatch

Call (215) 866-5312 when damage is active. Use the form to send address, damage type, access notes, photos, and insurance details so NovaPro can open a first-response file before conditions change.

Active water, fire or smoke conditions, roof or window openings, and exposed interiors should be called in first. The form is the backup record.

Call (215) 866-5312 Text Details Request Emergency Help

Use phone first when conditions are changing

The form is useful for documentation, but active water, fire or smoke conditions, openings, and unsafe exposure need direct routing before paperwork.

Start insured-loss restoration intake

Phone, property address or ZIP, and damage type are enough to begin. Insurance and damage details help, but they can wait for the follow-up call.

Required fields are marked *

Request context

Service

Emergency Mitigation

Phone *

Name (optional)

Property address or ZIP *

Active public service areas: Philadelphia, Bucks County, Montgomery County, Delaware County, Main Line.

Type of damage *

What happened and what is affected? (optional)

Add insurance & damage details (optional)

Everything here is optional — it helps NovaPro prepare, but the follow-up call can collect it too.

Date of loss (optional)

Urgency (optional)

Insurance carrier (optional)

Claim number (optional)

Affected rooms (optional)

Photos (optional)Upload JPEG, PNG, or WebP photosOptional, max 3

Up to 3 damage photos, 5 MB each. JPEG, PNG, or WebP only. Avoid policy documents, IDs, or private paperwork, and do not delay an emergency request to gather photos.

I agree that NovaPro may contact me about this restoration request. NovaPro documents damage and restoration scope; insurance coverage decisions are made by the insurer.

Do not submit private policy documents through this form. Authorization and contract documents are handled after inspection.

What NovaPro reviews first

Intake details are used to decide what needs immediate protection, what should be photographed, and what should wait for authorization.

Set the response lane

Damage type, source status, address, access, urgency, and immediate protection needs are reviewed first.

Preserve the condition record

Photos, readings, affected rooms, visible conditions, contents notes, and temporary protection needs are captured before cleanup changes the scene.

Organize the file

After authorization, estimate, invoice, photos, readings, and scope notes are organized for carrier review.

First-call details that speed up dispatch

Property and access: Address or ZIP, gate/lockbox details, unit number, and whether anyone is on site.
Damage status: What happened, whether water or smoke is still active, and which rooms or openings are affected.
File context: Carrier and claim number if available. Photos help, but do not delay an emergency call to gather them.

Emergency calls and texts

(215) 866-5312 is the fastest route for active water, smoke, openings, and urgent access questions.

If details are incomplete

Send the form anyway. A claim number, carrier name, and photos are helpful, but not required to start triage.

Privacy and coverage boundary

Do not upload private policy documents through the public form. NovaPro documents damage and restoration scope; coverage decisions remain with the insurance carrier.